FAQ

Frequently Asked Questions

General 


What is Sell on KHOJinINDIA or SOA?

Sell on KHOJinINDIA is a program that enables you to list and sell your product on KHOJinINDIA.com



How does selling on KHOJinINDIA.com work?

Selling on KHOJinINDIA.com is easy. First you list the products that you want to sell on KHOJinINDIA.com marketplace. Customer sees your product and makes a purchase. You will receive a notification to ship the product. You deliver the product to the customer and confirm shipment or let KHOJinINDIA fulfill the order for you through FBA or Easy ship. KHOJinINDIA will deposit the funds into your bank account after deducting our fees.



What products can I sell on KHOJinINDIA.com?

You can sell items in the following categories:

Apparel, Automotive, Baby Products, Batteries, Beauty, Books, Consumables, Consumer Electronics (including Cameras and Video Games - Consoles), Digital Accessories (including Mobile Accessories, Electronics Accessories and PC Accessories), Groceries, Home, Jewelry, Kitchen, Luggage, Mobile Phones, Movies, Musical Instruments, Office and Stationary, Personal Care Appliances, Personal Computers, Pet Supplies, Software, Shoes and Handbags, Tablets, Toys, Video games (consoles and games) and Watches.

Please note that certain categories are restricted and require prior approval before you can start selling.


What do I need to register as a seller on KHOJinINDIA.com?

Please click here to register to sell on KHOJinINDIA.com

You will need the following information to register:


  • Your business details
  • Your contact details - email and phone number
  • Basic information about your business
  • Tax Registration Details (PAN and GST). GST Details are mandatory if you are listing taxable goods and need to be provided at the time of registration.


I don’t have a website, can I still sell on KHOJinINDIA.com?

You don't need a website to start selling on KHOJinINDIA.com marketplace. Once you complete registration, you will have access to our Seller Central platform using which you can list your products for sale on KHOJinINDIA.com


Can I sell outside India through KHOJinINDIA.com marketplace?   

Yes. At this time KHOJinINDIA.com marketplace also allows shipments outside of India. You can sell in the US and the UK though our KHOJinINDIA Global Marketplace Selling Program.


If I list my products using Sell on KHOJinINDIA, will the customer know that he or she is purchasing from me on KHOJinINDIA.com marketplace?

We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.



 Fees and Charges

What are the charges for selling on KHOJinINDIA?

We charge you when you get an order. Listing on KHOJinINDIA.com is free. Refer to Pricing for more details.

Can I cancel my account?

You can stop selling at any time. If you have availed any paid KHOJinINDIA services, contact seller support to get them removed.

How and when do I get paid?

KHOJinINDIA will disburse payments to your bank account once a week. You will be eligible to get paid for the order 7 days after the order is confirmed as shipped.


Managing your Account

How do I list my products on KHOJinINDIA.com?

You can use our Web-based interface to list products one at a time, or excel-based inventory files to list your products in bulk. The procedure and information required will vary depending on whether your products are already in the KHOJinINDIA.com catalogue. Once you complete your registration for selling on KHOJinINDIA, you will be guided on the steps needed to list your products. Click here to view our listings tutorial on Seller University (sign in required).

Please note that currently it is mandatory to have ISBN/ bar codes to list on KHOJinINDIA. If you are a manufacturer or do not have these, you can request for an exception by contacting seller support through your Seller Central account. Some product categories might require additional information to list your products.


How do I manage my orders on KHOJinINDIA.com?

You can view your orders and manage them through “Manage Order” inside Seller Central( you will have access to seller central. KHOJinINDIA.com after your complete registration). If you are using Fulfilment by KHOJinINDIA, your orders will be fulfilled and shipped by KHOJinINDIA. If you are using Easy Ship, you can pack your orders and schedule pickup for our team through your Seller Central account. If you choose to store and deliver your products on your own, you need to pack and ship products to customers and then confirm to the customer about the shipment through your Seller Central account.

Services

Do you offer protection against fraud?

Yes. KHOJinINDIA helps you protect against fraudulent orders placed on your products and payment fraud

Can customers leave feedback and why is customer feedback important?

Yes. Customers can leave feedback. Maintaining a high feedback rating is a critical factor for success on KHOJinINDIA.com. It’s the best way for customers to identify you as a trustworthy seller. Your rating appears on the Offer Listing Page and is one of the first things that customers see. In other marketplaces, we have observed that customers are more likely to purchase products from sellers with higher ratings. Your feedback rating is a key metric used by KHOJinINDIA.com to measure your performance.


Can I talk to someone about selling on KHOJinINDIA?

If you are not currently selling on KHOJinINDIA.com and want to learn more, you call us on +9188 398 10530 and provide your details. We will respond to you after reviewing your information with next steps.

You can also contact seller support once you complete your registration through your Seller Central account.


What do I need to register as a seller on KHOJinINDIA.com?

Please click here to register to sell on KHOJinINDIA. You will need the following information to register:

  • Your business details
  • Your contact details - email and phone number
  • Basic information about your business
  • Tax Registration Details (PAN and GST). GST Details are mandatory if you are listing taxable goods and need to be provided at the time of registration


Do I need GST number to sell on KHOJinINDIA?

Yes. If you are listing taxable goods, GST details are required to sell online. You need to provide GST number to KHOJinINDIA at the time of registration. However, if you are selling only GST exempted categories, then this may not be required. Note that if you start selling any taxable goods you need to register for GST as per GST laws and provide your GST number to KHOJinINDIA.

Can I get help for capturing images and creating digital catalogs as per KHOJinINDIA guidelines?

We have 3rd party providers who are trained on KHOJinINDIA’s imaging and cataloging guidelines and can assist you in creating high impact listings. They also have preferential rates and offers for KHOJinINDIA sellers. You can contact them anytime through your Seller Central account once you complete registration.

Where can I get KHOJinINDIA branded packaging material?

Your packaging requirements depend on your chosen fulfillment option. You can also search for KHOJinINDIA branded packaging material on KHOJinINDIA.com and select the appropriate packaging material according to your packaging requirements.


Seller Rewards Program (SRP)

What is the KHOJinINDIA Seller Rewards Program?

It is a seller loyalty program for sellers on KHOJinINDIA.com, where KHOJinINDIA provides opportunities to registered sellers to receive Rewards by successfully participating in Reward-earning tasks/ contests.

How does the Program benefit me?

You may earn Rewards by participating in tasks/contests available to you. The Program helps you grow on KHOJinINDIA.com and earn Rewards at the same time.

How does the Program work?

Subject to the terms and conditions for each offer and the Program, each time you satisfy the eligibility criteria of such tasks/contest, you stand a chance to win the Rewards associated with each offer are awarded to you upon successful completion.


Your Rewards Account balance may be redeemed in full or in part for the options available below

How can I spend my Rewards balance?

You can spend your Rewards balance on any of the following:

  • Cash Rewards
  • KHOJinINDIA Gift Cards
  • Services under the KHOJinINDIA Service Provider (Free Account Boost, Free Transportation, Free Product Images, Free Product Listing)

Do my rewards expire?

No, the Rewards earned by a seller do not expire

Is there a fee to register for the Program?

Can I earn Rewards before I joined the Program?

No, Rewards can only be earned after you have been registered for the Program and have successfully completed the task.

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